Find experts in your area

Enter your business postal code or select your area

  1. West-Island 1675, Transcanadienne
    Suite 301
    Dorval, QC H9P 1J1
    514 426-2888
  2. Centre-Ouest 1350 Mazurette street
    Suite 400
    Montreal, QC H4N 1H2
    514 858-1018
  3. Grand Sud-Ouest 3617 Wellington street
    Montreal, QC H4G 1T9
    514 765-7060
  4. Centre-Ville 630, Sherbrooke Ouest
    Suite 700
    Montreal, QC H3A 1E4
    514 879-0555
  5. Centre-Est 6224 Saint-Hubert street
    Montreal, QC H2S 2M2
    514 723-0030
  6. Est-de-l'Île 7305, boulevard Henri-Bourassa Est
    Suite 200
    Montreal, QC H1E 2Z6
    514 494-2606
Find your area

COVID-19: Information and Tools for Merchants

The COVID-19 pandemic is probably making it very complicated to run your business. Our business development experts at PME MTL are more mobilized than ever to support you in these exceptional circumstances. To make sure you have everything you need to deal with the situation, PME MTL has gathered and made available a host of useful information, tools and resources to help entrepreneurs, especially merchants.

NEWS

Emergency Assistance to Small and Medium-sized Businesses

Montreal’s SMBs who wish to benefit from the Emergency Assistance for Small and Medium Businesses can now apply.

  • Eligibility requirements, submission process and deposit platform are available on this page.
  • Before submitting, visit our FAQ page.

Gradual Resumption and Health Measures  

The Government of Quebec has announced that retail stores with a direct exterior access can resume their activities and reopen on May 11, 2020. However, retailers must comply with new health measure to insure the wellbeing of their employees and clients. Consult the Toolkit for the Retail Sector.

New e-commerce logistics support service

PME MTL's experts can now provide technical assistance as well as support companies in their decision-making processes when it comes to e-commerce logistics. Some key elements of our support services for companies selling online are pre-diagnosis of e-commerce operations. assistance for selecting a new logistics service provider or referral to specialized or expert resources, as needed. Discover our new e-commerce logistics service!

Free Support to Accelerate Your Shift to Digital Operations

The City has designated the Conseil québécois du commerce de détail (CQDC) to carry out a free support program aiming to facilitate the shift to digital operations for nearly 1,000 merchants over a three-month period. The CQCD will work in concert with the Sociétés de développement commercial (SDC) and PME MTL.

1,750 hours of technical support will be offered to Montreal merchants to help them increase their online sales, while most of the businesses are closed. Remote working sessions provided by advisors specializing in online marketing will be available as well as webinars. The program will be deployed on April 21. Interested businesses should complete this form (in French) on the City's website.

Canada Emergency Commercial Rent Assistance (CECRA)

The Government of Canada has reached an agreement in principle with all provinces and territories to implement the Canada Emergency Commercial Rent Assistance (CECRA) for small businesses. This program will lower rent by 75 per cent for small businesses that have been affected by COVID-19. More information

Finance and crisis management

Support Measures for Montréal Businesses

The City of Montréal has put in place a series of measures to assist businesses and companies, including the following:

  • Postponement of the 2nd instalment of municipal taxes to July 2, 2020
  • Emergency financial assistance for the most vulnerable sectors, including the retail sector. Fill out this form if you would like to receive notification of the terms and conditions of membership when they are announced.
  • Automatic moratorium on capital and interest for companies receiving a loan from PME MTL funds. More details.

Consult all the details on the City's assistance measures and those offered by the provincial and federal governments and our partners.

Postponement of the 2nd Instalment to the Sociétés de développement commercial

The City of Montreal announces that the deadline for the second instalment of contributions to the Sociétés de développement commercial (SDC) is postponed by three months. The new deadline is September 1, 2020. This new measure aims to alleviate the financial pressure on retailers.

Postponement of eligibility to PRAM programs and extension of the duration of work

The eligibility period for the following programs: PRAM Sainte-Catherine, PRAM Artères en chantiers and PRAM Commerce has been postponed to a later date. This postponement applies to the following commercial arteries:

  • PRAM Sainte-Catherine (Rue Sainte-Catherine Ouest, between Rue de Bleury and Rue Mansfield)
  • PRAM Streets under construction (Av. Laurier Ouest and Rue Saint-Hubert)
  • PRAM Commerce (Vieux-Pointe-aux-Trembles, Promenade Fleury, avenue du Mont-Royal, boulevard Saint-Laurent, Quartier Fleury Ouest and SDC Petite-Italie-Marché-Jean-Talon)

In addition, considering that the construction industry ceased its activities during the crisis, the City also grants a 12-month extension to carry out eligible work to all applicants whose application was deemed eligible over the past two years.

This measure aims to rebuild retailers’ economic situation and give them the opportunity to invest in their fixed assets.

Importance of Contacting Your Creditors and Landlords

We advise you to contact your creditors as soon as possible to see what financial assistance measures are available. The same goes for your landlord, if you are a tenant: the best possible course of action seems to be discussion and an amicable agreement, for the time being.

Webinars and FAQ by the Conseil québécois du commerce de détail (CQDC)

In addition to gathering and updating several essential pieces of information concerning the current situation, the CQCD frequently offers useful webinars on this subject. View upcoming or past videoconferences (in French). Consult the CQCD's FAQ (in French) for answers to the questions most frequently asked by retailers.

Réouverture sécuritaire des commerces : comment opérer un commerce en mode de distanciation sociale et de règles sanitaires ?
Date :  May 6, 2020 at 10am  
Price : Free 
Register

Retail Businesses and the Coronavirus in Québec – Détail Québec

Détail Québec offers a directory highlighting the support measures made available to retailers. The document is regularly updated and provides valuable information that may help overcome the challenges generated by the COVID-19 pandemic.

Human Resources

Questions and Answers From CNESST

Learn about the rights and obligations of workplaces regarding the impacts associated with the spread of the virus. Occupational health and safety, labour standards, compensation... all these topics are covered on this page.

Guide From the Order of Conseillers en ressources humaines agréés (CRHA)

Consult the CHRA's information and recommendations in its regularly updated guide (in French) for both employers and workers.

PME MTL’s Human Resources Assistance Service

Our manpower recruitment and job placement service remains 100% operational. Our human resources consultants are available to support you in the HR management challenges caused by the pandemic. Contact them now: locate your service centre.

Marketing and e-commerce

If, in the current context, you are not able to continue your online activities, we suggest you take this “break” time as an opportunity to work on planning and improving your online presence.

Free Support to Accelerate Your Shift to Digital Operations

The City has designated the Conseil québécois du commerce de détail (CQDC) to carry out a free support program aiming to facilitate the shift to digital operations for nearly 1,000 merchants over a three-month period. The CQCD will work in concert with the Sociétés de développement commercial (SDC) and PME MTL.

1,750 hours of technical support will be offered to Montreal merchants to help them increase their online sales, while most of the businesses are closed. Remote working sessions provided by advisors specializing in online marketing will be available as well as webinars. The program will be deployed on April 21. Interested businesses should complete this form (in French) on the City's website.

Training Sessions for Business and E-commerce

Cégep André-Laurendeau

Comment créer facilement vos infolettres (in French only)
Date: May 14, 2020, 8:30 a.m. to 12 noon
Fee: $150 + taxes 
Register

Improving Your Web presence in the digital age

Having a continuous presence on the Internet is not a luxury for a business, it’s a necessity. Sébastien Boirié, Director of Business Development at PME MTL Centre-Ouest, offers two easy tips to improve the digital presence of your business.

Short Guide to Photos and Your Image

Check out this short guide to photos and your image for merchants (in French), put together by Isabelle Paille, Director of Business Development at PME MTL Centre-Est. This article demystifies the concept of brand image, lays out the basics of social media and provides a number of sources of inspiration.

Facebook Small Business Grants Program

Facebook is offering $100 million in cash grants and advertising credits to eligible small businesses, up to 30,000 companies, in more than 30 countries where the platform operates. Learn more about the program!

8 Tips to Start Selling Online Quickly

Already selling in a physical store and want to start selling online? Panierdachat offers 8 tips (and some bonus info) to start selling quickly! (in French)

Transport and logistics

Urban Delivery Service Offered to Merchants

This initiative, coordinated by the Montréal SDC (Société de développement commercial) in collaboration with Jalon MTL and COOP Carbone, allows local businesses located here or near a partner SDC to have their products delivered even if they do not have a transactional website or delivery system.

Find out about how it works, what the eligibility requirements are and the list of SDCs participating in this program.

Watch the promotional video

Launching Your E-commerce Operations

CEFRIO offers a reference guide (in French) on the business processes and teams you need to put in place to launch your e-commerce operations. A great place to get started!

Mobilization and initiative (#cavabienaller)

Le Panier Bleu

This initiative supported by the Government of Québec is aimed at boosting local trade. Currently in its launch phase, Le Panier Bleu (in French) is intended to be a comprehensive directory of local merchants throughout the province. A powerful search engine will soon be added to help locate products sold by our merchants, thereby making it easier than ever to “buy local”. It is also a universal tool to easily find local merchants open during the pandemic.

If you wish to register your business on the platform, fill out the form and take advantage of the future benefits of Le Panier Bleu.

Call for Solidarity Purchasing for Local Businesses

The City of Montréal has mobilized a team of experts, including our people at PME MTL, and $500,000 to deploy structuring initiatives and a vast communication strategy to support and enhance local commerce. As a merchant, you are part of sector that is a priority for your City!

Outgo Helping Local Businesses

This Québec company is offering the service of gift card sales free of charge to all affected merchants in Quebec. Register your business on the platform (in French) and invite your community to make a difference now by purchasing a gift card!

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Our business development consultants are available to support you with advice on the best strategy to adopt according to your situation and to accompany you in the challenges you are experiencing to help your business get through this pandemic. Please do not hesitate to contact a consultant at your service centre by e-mail or by phone. We are here for you!

Find experts in your area

Enter your business postal code or select your area

  1. West-Island 1675, Transcanadienne
    Suite 301
    Dorval, QC H9P 1J1
    514 426-2888
  2. Centre-Ouest 1350 Mazurette street
    Suite 400
    Montreal, QC H4N 1H2
    514 858-1018
  3. Grand Sud-Ouest 3617 Wellington street
    Montreal, QC H4G 1T9
    514 765-7060
  4. Centre-Ville 630, Sherbrooke Ouest
    Suite 700
    Montreal, QC H3A 1E4
    514 879-0555
  5. Centre-Est 6224 Saint-Hubert street
    Montreal, QC H2S 2M2
    514 723-0030
  6. Est-de-l'Île 7305, boulevard Henri-Bourassa Est
    Suite 200
    Montreal, QC H1E 2Z6
    514 494-2606